{"id":394,"date":"2021-08-06T04:52:40","date_gmt":"2021-08-06T04:52:40","guid":{"rendered":"https:\/\/smartdata.tonytemplates.com\/cleaning-service-v3\/?page_id=394"},"modified":"2023-02-01T16:44:22","modified_gmt":"2023-02-01T15:44:22","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.excellenthousecleaning.co.uk\/index.php\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"394\" class=\"elementor elementor-394\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-94ddb35 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"94ddb35\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c761269\" data-id=\"c761269\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4afb0c3 elementor-widget elementor-widget-text-editor\" data-id=\"4afb0c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.10.2 - 29-01-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h1 class=\"text-center h-decor\">Frequently Asked Questions<\/h1><p class=\"text-center\">Many of our customers have specific questions about our professional maid services. Here are just a few that we hear daily.<\/p><div class=\"divider\">\u00a0<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-934bbc3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"934bbc3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3324bf1\" data-id=\"3324bf1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-511c57e elementor-widget elementor-widget-cleaning_service_faq\" data-id=\"511c57e\" data-element_type=\"widget\" data-widget_type=\"cleaning_service_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t \t\n    <h2 class=\"text-center custom-headingfaq\"><\/h2>\n        <div class=\"panel-group\">\n             \n                <div class=\"faq-item\">\n                    <div class=\"panel\">\n                        <div class=\"panel-heading\">\n                            <h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" href=\"#faq511c57e1\" class=\"\">Will you visit me to discuss my cleaning requirements?<span class=\"caret-toggle closed\">\u2013<\/span><span class=\"caret-toggle opened\">+<\/span><\/a><\/h4>\n                        <\/div>\n                        <div id=\"faq511c57e1\" class=\"panel-collapse collapse in\">\n                            <div class=\"panel-body\">\n                               <p>Yes, we\u2019re very happy to call round to talk through your cleaning requirements face-to-face if you wish, with no obligation whatsoever. But if you\u2019re too busy to meet up, that\u2019s fine too, and we can easily talk through your needs over the phone if you prefer. In any event, once you decide to use our services, our selected team member will arrange to meet with you on their first visit to get to know you and take your instructions.<\/p>                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                 \n                <div class=\"faq-item\">\n                    <div class=\"panel\">\n                        <div class=\"panel-heading\">\n                            <h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" href=\"#faq511c57e2\" class=\"collapsed\">What security checks do you make on your staff?<span class=\"caret-toggle closed\">\u2013<\/span><span class=\"caret-toggle opened\">+<\/span><\/a><\/h4>\n                        <\/div>\n                        <div id=\"faq511c57e2\" class=\"panel-collapse collapse \">\n                            <div class=\"panel-body\">\n                               <p>All our team members have to provide us with comprehensive references from their former employers, which we check out in detail. Many of our team members also have CRB (Criminal Records Bureau) certification, and they are all happy for our customers to carry out police checks on them if required.<\/p>                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                 \n                <div class=\"faq-item\">\n                    <div class=\"panel\">\n                        <div class=\"panel-heading\">\n                            <h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" href=\"#faq511c57e3\" class=\"collapsed\">What happens if I am not satisfied with the quality of work undertaken by the team member allocated to clean my property?<span class=\"caret-toggle closed\">\u2013<\/span><span class=\"caret-toggle opened\">+<\/span><\/a><\/h4>\n                        <\/div>\n                        <div id=\"faq511c57e3\" class=\"panel-collapse collapse \">\n                            <div class=\"panel-body\">\n                               <p>In the unlikely event that you are not happy with the standard of work, please let us know as soon as you notice there\u2019s a problem. We\u2019ll either work with the team member to ensure their performance lives up to your expectations, or allocate a different team member to clean your house if required.<\/p>                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                 \n                <div class=\"faq-item\">\n                    <div class=\"panel\">\n                        <div class=\"panel-heading\">\n                            <h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" href=\"#faq511c57e4\" class=\"collapsed\">Are your team members covered by insurance?<span class=\"caret-toggle closed\">\u2013<\/span><span class=\"caret-toggle opened\">+<\/span><\/a><\/h4>\n                        <\/div>\n                        <div id=\"faq511c57e4\" class=\"panel-collapse collapse \">\n                            <div class=\"panel-body\">\n                               <p>Yes, we carry fully comprehensive insurance cover for any accidental damage caused by our team members whilst cleaning your house. For full details, or to view a copy of the insurance certificate, just get in touch with us.<\/p>                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                 \n                <div class=\"faq-item\">\n                    <div class=\"panel\">\n                        <div class=\"panel-heading\">\n                            <h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" href=\"#faq511c57e5\" class=\"collapsed\">How will your team member gain access to my house if I am out at work?<span class=\"caret-toggle closed\">\u2013<\/span><span class=\"caret-toggle opened\">+<\/span><\/a><\/h4>\n                        <\/div>\n                        <div id=\"faq511c57e5\" class=\"panel-collapse collapse \">\n                            <div class=\"panel-body\">\n                               <p>All our team members can be fully trusted with a set of your keys and any alarm codes if applicable. When not in use, your keys are stored securely at our Head Office, and signed in and out by team members only when needed to visit your property.<\/p>                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                 \n                <div class=\"faq-item\">\n                    <div class=\"panel\">\n                        <div class=\"panel-heading\">\n                            <h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" href=\"#faq511c57e6\" class=\"collapsed\">How much is regular domestic cleaning price?<span class=\"caret-toggle closed\">\u2013<\/span><span class=\"caret-toggle opened\">+<\/span><\/a><\/h4>\n                        <\/div>\n                        <div id=\"faq511c57e6\" class=\"panel-collapse collapse \">\n                            <div class=\"panel-body\">\n                               <p>&pound;13.00 per hour per cleaner, for a minimum of 2 hours a week.<\/p>                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                 \n                <div class=\"faq-item\">\n                    <div class=\"panel\">\n                        <div class=\"panel-heading\">\n                            <h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" href=\"#faq511c57e7\" class=\"collapsed\">What training do you provide to your team members?<span class=\"caret-toggle closed\">\u2013<\/span><span class=\"caret-toggle opened\">+<\/span><\/a><\/h4>\n                        <\/div>\n                        <div id=\"faq511c57e7\" class=\"panel-collapse collapse \">\n                            <div class=\"panel-body\">\n                               <p>All our team members are fully trained in hygiene colour coding, ensuring that different cloths are used for different areas of the home \u2013 WC only (red cloth), Baths, sinks and showers (yellow cloth), Kitchen (green cloth), Furniture (blue cloth). All our team members are also given guidance on the safe use of potentially hazardous cleaning chemicals to avoid damage to interior surfaces, and for their own protection and that of you and your family. All we ask is that you instruct our team member in the operation and safe use of your own equipment (e.g. vacuum cleaners, floor polishers, etc.<\/p>                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                 \n                <div class=\"faq-item\">\n                    <div class=\"panel\">\n                        <div class=\"panel-heading\">\n                            <h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" href=\"#faq511c57e8\" class=\"collapsed\">How will your team member know what needs cleaning in my house?<span class=\"caret-toggle closed\">\u2013<\/span><span class=\"caret-toggle opened\">+<\/span><\/a><\/h4>\n                        <\/div>\n                        <div id=\"faq511c57e8\" class=\"panel-collapse collapse \">\n                            <div class=\"panel-body\">\n                               <p>All our team members are completely comfortable with cleaning your house to a high standard without regular supervision from you. However, if there are particular jobs you want doing on a regular or occasional basis, just let them know, and they will be happy to oblige.<\/p>                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                 \n                <div class=\"faq-item\">\n                    <div class=\"panel\">\n                        <div class=\"panel-heading\">\n                            <h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" href=\"#faq511c57e9\" class=\"collapsed\">Can I choose which day\/time my house will be cleaned?<span class=\"caret-toggle closed\">\u2013<\/span><span class=\"caret-toggle opened\">+<\/span><\/a><\/h4>\n                        <\/div>\n                        <div id=\"faq511c57e9\" class=\"panel-collapse collapse \">\n                            <div class=\"panel-body\">\n                               <p>Yes, of course! Wherever possible (subject to staff availability) we will arrange for our team member to clean your house at the time and on the day which suits you best. Once your time and day are confirmed, we will always endeavour to stick to the same day and time each week, so you know when we\u2019re coming. And we\u2019ll always let you know in advance if we need to change your cleaning schedule.<\/p>                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                 \n                <div class=\"faq-item\">\n                    <div class=\"panel\">\n                        <div class=\"panel-heading\">\n                            <h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" href=\"#faq511c57e10\" class=\"collapsed\">Will the same team member always come to clean my house?<span class=\"caret-toggle closed\">\u2013<\/span><span class=\"caret-toggle opened\">+<\/span><\/a><\/h4>\n                        <\/div>\n                        <div id=\"faq511c57e10\" class=\"panel-collapse collapse \">\n                            <div class=\"panel-body\">\n                               <p>Yes, wherever possible we will ensure that the same team member comes to clean your house on each visit. That way, you can get to know them and they can better understand your specific requirements. However, on rare occasions (e.g. due to staff illness or holidays) it may be necessary to send a different team member \u2013 we\u2019ll always let you know in advance if this is the case.<\/p>                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                 \n                <div class=\"faq-item\">\n                    <div class=\"panel\">\n                        <div class=\"panel-heading\">\n                            <h4 class=\"panel-title\"><a role=\"button\" data-toggle=\"collapse\" href=\"#faq511c57e11\" class=\"collapsed\">How can I get in touch to discuss my cleaning requirements?<span class=\"caret-toggle closed\">\u2013<\/span><span class=\"caret-toggle opened\">+<\/span><\/a><\/h4>\n                        <\/div>\n                        <div id=\"faq511c57e11\" class=\"panel-collapse collapse \">\n                            <div class=\"panel-body\">\n                               <p>It\u2019s easy to get in touch with us! Choose from phone, email or simply complete and submit our online enquiry form.<\/p>                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <div class=\"divider\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Many of our customers have specific questions about our professional maid services. Here are just a few that we hear daily. \u00a0 Will you visit me to discuss my cleaning requirements?\u2013+ Yes, we\u2019re very happy to call round to talk through your cleaning requirements face-to-face if you wish, with no obligation whatsoever. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-394","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.excellenthousecleaning.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.excellenthousecleaning.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.excellenthousecleaning.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.excellenthousecleaning.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.excellenthousecleaning.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=394"}],"version-history":[{"count":9,"href":"https:\/\/www.excellenthousecleaning.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/394\/revisions"}],"predecessor-version":[{"id":1555,"href":"https:\/\/www.excellenthousecleaning.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/394\/revisions\/1555"}],"wp:attachment":[{"href":"https:\/\/www.excellenthousecleaning.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}